Rehab Scheduler

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Reid Health

Richmond, Indiana (IN) Posted on Wed, 3 August 2022 08:16:17 GMT Source: Reid Health

Overview:

This position is responsible for all scheduling functions related to rehab services: Evaluations, Progress Updates, and on-going treatments. The position will work closely with management and the clinical staff to optimize patient care and efficient operations.

Responsibilities:

Essential Responsibilities
  • Answer and triages incoming telephone calls, responds to questions, takes appropriate messages, schedules patient appointments or transfers caller as necessary according to guidelines established by the office.
  • Schedules and or documents phone encounters for open scheduling inquiries.
  • Maintains all office appointment schedules by scheduling patient based off convenience of patient, urgency, POC and time required (inc. assessments and on-going treatment)
  • Manages Epic Waitlist functions
  • Works assigned work queues in Epic
  • Works with management to edit ongoing treatment schedules to open new treatment slots
  • Cancels and re-schedules appointment
  • Reschedule patients when needed for provider call-ins, emergencies, or for approved time off.
  • Manages changes to on-going appointments to facilitate getting patients off the waitlist
  • Schedules/re-schedule patients for new therapist or departing therapists
Professional Behaviors & Expectations
  • Routinely demonstrate a strong commitment to Reid’s behavioral standards by serving as a role model to others.
  • Consistently follow the behavior standards identified in Reid’s Mission, Vision and Values and Key Service Behaviors (KSBs) at all times.
  • Take ownership and hold co-workers accountable. Actively promote behavioral standards to others by acknowledging good performance and coaching or intervening when performance needs improvement.
  • Make suggestions on how service can be improved.
  • Adhere to Reid’s confidentiality policies related to patients, family and visitors, staff physicians and customers. Responsible for the protection of confidentiality of data at all times.
  • Take pride and care in personal appearance and reports to work in attire that projects professionalism and respect. Adhere to Reid dress code guidelines at all times.
  • Complete all required hospital education and employee health requirements on time.
  • Work in a safe manner and follows all hospital department safety requirements.

Qualifications:

Education Required:High School Diploma or Equivalent
Education Preferred:High School Diploma or Equivalent
Experience Required:
Previous computer experience
Experience Preferred
:
Six months of medical related office experience

Schedule Details: 8:45-5:15 Monday – Friday


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